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FAQs
Frequently Asked Questions
Below are answers to common questions about AEVUM Research products, ordering, and operations. If your question is not addressed here, please contact us through the Contact page.
Products
What are research peptides?
Research peptides are short chains of amino acids supplied for laboratory, in vitro, and analytical research applications. They are not approved drugs, dietary supplements, or therapeutics, and are not intended for use in humans or animals.
What form do your products come in?
All AEVUM products are supplied in lyophilized (freeze-dried powder) form, packaged in sealed vials. We do not supply pre-reconstituted products, syringes, needles, bacteriostatic water bundled with peptides, or any consumables that suggest administration to humans or animals.
Are your products tested for purity?
Yes. Every lot is subjected to independent third-party analytical testing before it enters our inventory. Testing includes high-performance liquid chromatography (HPLC) for purity verification and mass spectrometry for identity confirmation. Certificates of Analysis are available on each product page, batch-tagged to the specific lot shipped.
What is your minimum purity specification?
AEVUM products are produced and verified to a minimum purity of 99% by HPLC, with identity confirmed by mass spectrometry. Compounds that do not meet this specification do not enter our catalog.
How should I store your products?
Lyophilized products should be stored in a cool, dry location, protected from moisture and direct light. Long-term storage is recommended at or below −20°C; short-term storage at 2–8°C is acceptable. Refer to the specific product page for any compound-specific storage guidance.
Ordering and Payment
Who can purchase from AEVUM?
AEVUM sells exclusively to individuals who are at least 21 years of age and who are qualified research professionals, or who are purchasing on behalf of qualified research professionals or research institutions. All customers must complete age and research-use verification before purchasing.
What payment methods do you accept?
AEVUM accepts payment by bank wire transfer and ACH transfer. We do not accept credit cards, debit cards, or consumer payment processors. This policy reflects our positioning as a research-grade supplier and protects both buyer and seller from consumer-payment infrastructure designed for retail commerce.
How does the payment process work?
After placing your order, you will receive an order confirmation with a unique reference number and our bank wire and ACH instructions. Initiate the payment from your bank or institutional account using the reference number in the memo field. Once payment is received and reconciled, we will ship your order. Reconciliation typically occurs within one business day of payment arrival; total order-to-shipment time is generally three to seven business days depending on payment method and timing.
Why don’t you accept credit cards?
Our payment policy is a deliberate choice. Wire and ACH payments are consistent with how research-grade suppliers operate in the broader life sciences industry, where institutional buyers routinely transact by these methods. The structure also reduces administrative overhead and the cost of consumer payment processing, savings which we pass through in our pricing.
Do you offer institutional accounts or purchase orders?
Yes. Research institutions and qualified commercial buyers may request institutional account status, which supports purchase orders, net payment terms, and consolidated invoicing. Please contact us for institutional account inquiries.
About AEVUM
Is AEVUM a pharmacy?
No. AEVUM is not a pharmacy, is not licensed as a pharmacy, and does not dispense prescription drugs. AEVUM is a life sciences supplier of research-grade compounds for laboratory use.
Are your products FDA-approved?
No. AEVUM products are not drugs and have not been evaluated or approved by the FDA. They are supplied for research and in vitro use only.
Are your products legal?
AEVUM products are legal for laboratory and research use in the United States. State and local laws may impose additional restrictions in certain jurisdictions. Customers are responsible for verifying that purchase, possession, and use of AEVUM products is lawful in their jurisdiction. AEVUM does not ship to jurisdictions where its products are restricted.
Where is AEVUM located?
AEVUM Research, LLC is a Wyoming limited liability company. Operational and customer service contact information is available on our Contact page.
How can I verify a Certificate of Analysis?
Each product vial includes a lot number and, where applicable, a QR code linking to the testing laboratory’s verification portal for that specific lot. Customers may also request COA verification directly from AEVUM by referencing the lot number.
Shipping
Where do you ship?
AEVUM ships within the United States only. We do not ship internationally, and we do not ship to jurisdictions within the United States where the sale or possession of our products is restricted by state or local law. Customers are responsible for verifying the legality of purchase and possession in their jurisdiction.
How quickly do you ship?
Orders ship within one to two business days after payment is received and reconciled. Transit time depends on the carrier and destination; most domestic orders arrive within three to five business days of shipment.
How is my order packaged?
All shipments are packaged discreetly in plain boxes with no markings indicating the nature of the contents. Temperature-sensitive items are shipped with appropriate cold-chain packaging where required.
Do you provide tracking?
Yes. A tracking number is provided by email once your order has shipped.
Returns, Refunds, and Quality Issues
What is your return policy?
Due to the nature of our products, all sales are final and we do not accept returns. We will replace or refund product, at our discretion, if (a) the product as shipped does not match what was ordered, (b) the product fails its analytical specifications as verified by independent third-party testing reported to us within fourteen days of delivery, or (c) the product is damaged in transit and the damage is reported with photographs within seventy-two hours of delivery.
What if my product fails analytical testing in my lab?
Contact us with your order number, the lot number of the product, and the analytical results from a reputable third-party laboratory. We will review the results against the COA on file and respond with replacement or refund as appropriate.
Confidence in every compound
Premium purity, rigorous batch testing, and elite peptide science.
FOR RESEARCH USE ONLY, NOT FOR HUMAN OR ANIMAL CONSUMPTION
Shop with confidence – quality, reliability, and innovation in every product.
